Maintenance Centers & Technical Support Management Software
seglaty helps you create and manage maintenance orders from receiving customer complaints and device details, to issuing the final invoice. You can set pickup dates, notify customers via SMS, calculate spare parts costs either from inventory or purchase order, with comprehensive follow-up through various reports for cases, appointments, and financial movements.
Get Started for FreeIntegrated Maintenance Services
Open maintenance requests for customers, record faults and delivery dates accurately. Easily issue electronic invoices for maintenance services provided.
Customer Notifications & Follow-up
Notify customers immediately of maintenance request status via SMS notifications to ensure effective communication and quick case follow-up.
Inventory Management & Reports
Manage spare parts inventory and track them by serial number. View reports for registered maintenance orders and clearly track their status.
Maintenance Orders Management
After creating a maintenance order for a customer, the customer's account is linked to their maintenance order, covering all details about the product requiring maintenance, whether it is under warranty or not. You can modify maintenance orders according to the stage reached, and update your customer on maintenance progress via SMS or email.
Cost Tracking
When adding spare parts to a maintenance order, costs are mentioned in a purchase order or calculated automatically when the spare part is issued from inventory. seglaty helps you calculate various operational costs and record them as additional expenses in the maintenance order to reach the full cost of the maintenance operation and compare it with what you receive through invoices, thus knowing the net profit from each maintenance operation independently and from all registered maintenance operations.
Electronic Invoices
You can send the electronic invoice containing a QR Code to your customer via email or hand it to them after printing, showing device details and repaired faults. You can also calculate advance payments made by customers before maintenance operations are completed, apply desired discounts on your maintenance services, and many other features provided by seglaty e-invoicing program.
Customer File Management
By creating a customer file, you keep their device specifications and maintenance fault history, with the date of each maintenance operation. The customer file and contact information help you follow up with the customer post-maintenance to keep their device in good condition for as long as possible. Contact information also makes it easier to direct marketing campaigns to them. seglaty allows you to grant the customer permission to browse their file and follow up on maintenance order statuses and pickup dates for their devices.
Automated Notifications
When setting a pickup date for a maintenance order, seglaty notifies customers via SMS or email. You can assign a technician responsible for each maintenance case and follow up on their performance. seglaty allows you to send messages to technicians as well as customers to inform them of their responsibility for a specific device, to follow up on maintenance updates, and for guidance.
Smart Inventory Management
When your spare parts inventory is running low, seglaty sends you a notification to expedite purchasing the spare parts you need. You can easily track your inventory either by expiry date or by serial number, in addition to the ease of inventory counting on the program comparing your actual stock with what is recorded in the system.
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